Return And Refund Policy

Returns

Our return policy lasts 4 days. If 4 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Wrong product handover in return: Action will be taken on the basis of package opening footage & will be returning the same product we have received. In such cases, the seller will not be liable for any loss & no action will be made if the customer fails to raise the query within 7 days of pickup.

If the product has been collected by the courier partner and is subsequently returned to you due to unexpected circumstances, the courier partner may request you to show a government-issued ID as evidence of the handover.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

⦁ Any item not in its original condition, is damaged or missing parts for reasons not due to our error

⦁ Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed and credited to your AREN LEWIS Wallet / Source of payment / bank account (for COD only) within 7-10 working days.

Shipping

To return your product, you can directly do it through our return center.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Self-Ship

If your Pincode is not in the serviceable area i.e. if our delivery agents are not able to come for pick-up, the customer has to self-ship the product. The shipping charge will be refunded only if the customer provides the Docket Slip.